
Senior Customer Experience Specialist
18 hours ago
We are seeking a highly skilled Customer Service Representative to manage and resolve customer inquiries related to orders.
The ideal candidate will have 1-2 years of experience in providing exceptional customer service, preferably in Order Management. They will be responsible for managing and resolving customer inquiries related to orders, including tracking, shipping, and delivery issues.
- Key Responsibilities:
- Order Management: Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
- Customer Service: Provide timely and accurate resolutions to customer queries via phone, email, and chat.
- Order Tracking and Resolution: Analyze and resolve complex customer complaints, escalating issues to management as necessary.
- Communication: Communicate with internal teams to resolve order-related issues.
- Problem Solving: Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency.
- Data Entry and Record-Keeping: Accurately enter orders from Customer Order Forms.
Requirements:
- Experience: 1-2 years of customer service experience, preferably in Order Management.
- Skills:
- a. Excellent communication skills, problem-solving, and analytical skills.
- b. Strong attention to detail and ability to multitask.
- c. Proficiency in Microsoft Office.
- d. Ability to work in a fast-paced environment and adapt to changing priorities.
- Language: Fluency in English (written and verbal) is required.
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