Customer Program Director

2 weeks ago


Gurgaon, Haryana, India Sprinklr Full time

About the Role:

  • Develop and execute a strategic plan for customer delivery, aligning with Sprinklr's overall business objectives.
  • Oversee the end-to-end delivery of R&D projects to customers, ensuring timelines, budgets, and quality standards are met.
  • Champion the needs of the customer and track their utilisation and value derived from Sprinklr solutions.
  • Act as a liaison between customers and the R&D team, facilitating clear communication and understanding of project goals and expectations.

Responsibilities:

  • Work with the R&D team to customize and adapt SaaS solutions to meet specific customer requirements.
  • Establish and maintain program governance frameworks, including regular status updates, risk management, and issue resolution processes.
  • Identify potential risks and issues in customer delivery projects, developing mitigation strategies to address them.
  • Collaborate with cross-functional teams (e.g., Sales, Product, Engineering) to ensure alignment and support for customer programs.

Requirements:

  • Bachelor's degree in information technology, Computer Science, or a related field; master's degree preferred.
  • 10+ years of experience in program management, analytics, or related fields within the technology sector.
  • Proven track record of leading large-scale customer implementations and managing complex projects with a focus on analytics and product management.
  • PMP, PMI-ACP, or other relevant project management certifications are a plus.
  • Proficiency in data analytics tools and methodologies.
  • Strong leadership skills with experience managing and developing high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to influence and build relationships with senior executives.
  • Deep understanding of customer experiences management, social media, digital transformation, and analytics.
  • Experience working with BI tools required.
  • Strong cross functional and analytical skills.
  • Agile problem solver.
  • Ability to manage multiple projects simultaneously with keen attention to details.
  • Metrics focused and result-oriented with proficiency in using tools such as JIRA for creating data driven insights.
  • Strong negotiation skills.
  • Experienced in building, managing and motivating cross-functional, multi-national teams.
  • Innovation advocate.

Salary Range: $120,000 - $180,000 per annum, depending on location and experience.



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