Customer Success Advocate

2 days ago

Tiruppur, Tamil Nadu, India beBeeSupport Full time ₹ 65,00,000 - ₹ 71,00,000
Job Title

About Us:

Our organization specializes in delivering exceptional customer experiences through innovative solutions.

The Role:

We are seeking an experienced Customer Support Agent to handle inbound and outbound calls, nurture leads, and provide top-notch support.

This role requires a highly skilled professional with excellent communication skills, a strong sales mindset, and the ability to build rapport quickly.

Key Responsibilities:

  • Nurturing Leads: Proactively engage customers to confirm bookings and turn repair quotes into sales.
  • Outbound Calls: Make high-volume calls to warm leads, ensuring timely follow-ups and organized pipeline management.
  • Customer Experience: Build trust, handle objections empathetically, and maintain a friendly tone throughout conversations.
  • Process Consistency: Work closely with the Sales Manager to ensure all interactions adhere to established processes and protocols.

Requirements:

  • Experience: Minimum 2 years in customer-facing roles or lead conversion positions.
  • Communication Skills: Excellent spoken English and a warm, engaging personality.
  • Sales Mindset: Ability to guide customers without hard-selling, while maintaining a customer-centric approach.
  • Organizational Skills: Highly process-driven with the ability to manage multiple follow-ups and prioritize tasks effectively.
  • Proactivity: Initiative to chase missing information and resolve customer inquiries efficiently.
  • Resilience: Comfortable making repeated calls and handling objections in a professional manner.

Benefits:

As a valued member of our team, you can expect a competitive compensation package, comprehensive training, and opportunities for growth and development.

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