
Key Customer Advocate
1 day ago
Customer Success Lead Role
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- Develop a deep understanding of customer businesses through data-driven insights and market research.">
- Lead a team of Customer Success Managers to ensure seamless customer onboarding, issue resolution, and growth strategies.">
- Identify and nurture key customer champions within each account through education, coaching, and influencing skills.">
- Represent as a trusted advisor and subject-matter expert, helping customers create effective marketing strategies and user lifecycle journeys.">
- Collaborate with customers to launch, manage, and measure the effectiveness of marketing campaigns aligned with engagement and revenue goals.">
- Stay up-to-date with industry trends and best practices in digital marketing and analytics.">
- Provide actionable insights to customers using their own data and industry trends.">
- Ensure customers derive maximum value from our platform by leveraging its full functionality.">
- Handle customer concerns with confidence and empathy.">
The ideal candidate will have:
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- A strong background in marketing or customer success, preferably with an MBA.">
- 9-12 years of experience in CRM or customer success, ideally with a proven track record of success.">
- Exceptional attention to detail, work ethic, organization, and communication skills.">
- Ability to collaborate effectively with cross-functional teams.">
- Strong project management and time management skills.">
- Capacity to identify and implement process improvements.">
- Excellent problem-solving skills, including diagnosis, root cause assessment, option evaluation, and resolution.">
- Superior communication and presentation skills, both written and verbal.">
As a Customer Success Lead, you'll enjoy:
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- Learning the latest marketing technologies and concepts.">
- Working with diverse clients across various industries and gaining insights into their marketing strategies.">
- Representing at webinars and conferences.">
- Leading a team and contributing to their growth and development.">
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