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Key Account Specialist

3 weeks ago

Tiruppur, Tamil Nadu, India beBeeAccount Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Key Account Specialist

As a key account specialist, you will play a pivotal role in nurturing and maintaining profitable relationships with major customers.

Your responsibilities will include overseeing the relationship with customers handled by the sales team, following up on orders and payment recovery, resolving customer complaints promptly and efficiently, keeping customers informed about the latest products to boost sales, being enthusiastic about solving customer queries and handling escalations, and understanding individual customer needs and addressing them effectively.

To succeed in this role, you will need a bachelor's degree in administration or a related field, a minimum of 6 months to 2 years of experience, excellent interpersonal and communication skills, proficiency in all Microsoft applications, and a positive attitude focused on customer satisfaction.

  • Key Responsibilities:
  • Building and maintaining profitable relationships with key customers.
  • Overseeing the relationship with customers handled by the sales team.
  • Follow-up on orders & payment recovery.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products to increase sales.
  • Enthusiastic towards customer query solving and escalation handling.
  • Understanding key customer individual needs and addressing these.
  • Requirements:
  • Bachelor's degree in administration or a related field or any graduate.
  • Minimum of 6 months - 02 Year experience.
  • Excellent interpersonal and communication skills.
  • Proficient in all Microsoft applications.
  • Maintain a positive attitude focused on customer satisfaction.