Helpdesk Senior Associate

1 month ago


Bengaluru, Karnataka, India NTT DATA Services Full time

Req ID: 299263

NTT DATA Services is committed to attracting and retaining exceptional talent who share our passion for innovation and growth. If you're a motivated and adaptable individual looking to advance your career, we encourage you to apply.

We're currently seeking a Helpdesk Senior Associate - ITIL to join our team in India. As a key member of our technical support team, you will play a crucial role in providing exceptional customer service and technical expertise to our clients.

Key Responsibilities

  • Provide L1/L1.5 technical guidance in activities associated with identification, prioritization, and resolution of reported problems through various communication channels.
  • Act as a liaison between customers and departments within the Client Infrastructure, ensuring seamless communication and issue resolution.
  • Utilize strong troubleshooting skills to resolve technical issues related to MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications.

Requirements for this role include:

  • Must be a Graduate.
  • Excellent communication and interpersonal skills.
  • Proficiency in French language (Writing + Speaking)
  • Must be at least B1 level certified in French language.
  • Strong comprehension and writing skills.

About NTT DATA Services

NTT DATA Services is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA Services is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.



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