Helpdesk Senior Associate
4 days ago
Job Title: Helpdesk Senior Associate
Summary: We are seeking a skilled Helpdesk Senior Associate to join our team in Bangalore. The successful candidate will provide exceptional technical support to users, resolving hardware, software, and network issues promptly and efficiently.
Responsibilities:
- Provide technical guidance and support to users on various IT-related issues.
- Manage customer interactions and record reported issues in the IT service management system.
- Identify and resolve technical issues using troubleshooting skills and internal procedures.
- Collaborate with internal teams to ensure timely resolution of all technical issues.
Requirements:
- University education, preferably in a technical field.
- Microsoft certifications and/or experience with local and hybrid administration.
- Excellent communication and customer service skills.
- Fluency in English language.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.
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