IT Service Desk Senior Associate

2 weeks ago


Bengaluru, Karnataka, India NTT DATA Full time

Job Description

Job Title: Helpdesk Senior Associate

NTT DATA is seeking a skilled Helpdesk Senior Associate to join our team in India. As a key member of our IT service desk, you will provide exceptional technical support to our customers, ensuring maximum uptime and resolving issues in a timely manner.

Key Responsibilities:

  • Manage customer interactions and record reported issues in our IT service management system.
  • Identify and resolve technical issues using internal procedures and guidelines.
  • Provide expert technical guidance to customers via phone, email, or chat.
  • Collaborate with internal teams to resolve complex technical issues.
  • Stay up-to-date with the latest technology trends and advancements to improve service delivery.

Requirements:

  • Advanced technical skills, including Windows, hardware, and software troubleshooting.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment.
  • 2+ years of experience in a similar role.

About NTT DATA

NTT DATA is a global leader in IT services, committed to helping clients innovate, optimize, and transform for long-term success. We offer a diverse and inclusive work environment, with opportunities for growth and development.



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