Helpdesk Senior Representative

1 month ago


Bengaluru, Karnataka, India NTT DATA Full time

Job Title: Helpdesk Senior Representative

Job Summary:

NTT DATA is seeking a skilled Helpdesk Senior Representative to provide exceptional IT service desk support to end-users. The ideal candidate will have excellent communication skills, a strong ability to troubleshoot, and a willingness to learn and grow in the IT business area.

Key Responsibilities:

  • Provide technical support and guidance to end-users for various IT devices, applications, or processes.
  • Record, update, and escalate support issues to the next level promptly.
  • Support all IT onboarding activities for end-users.
  • Work with internal IT teams on system testing, integration, and maintenance.
  • Engage in discovering new IT business tools to support business users and internal IT teams.
  • Seek, suggest, evaluate, and implement process and technology improvements.

Requirements:

  • Excellent English written and verbal communication skills.
  • Exceptional customer service skills.
  • Great team player.
  • Excellent communication skills, comfortable working with various stakeholders.
  • Strong troubleshooting skills, bug-finding, and resolution.
  • Ability to work independently within a diverse global team.
  • IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite, and Microsoft Environment).

Preferred Qualifications:

  • ITIL foundation certified.
  • Willing to work in a rotational 24*7 schedule.

Work Schedule: Monday-Friday (07:00 AM to 05:00 PM EST). Shift timings can be changed as per client requirements. Resources may have to do overtime and work on a weekend basis as business requirements dictate.



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