Helpdesk Senior Associate

1 week ago


Bengaluru, Karnataka, India NTT DATA Services Full time

Role Overview

The Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures.

Key Responsibilities:

  • Manages customer interactions & records reported issues in the ITSM
  • Identifies issues, apply fixes and investigate root causes using internal instructions.
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
  • Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services.



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