Senior Representative
4 weeks ago
Job Summary:
We are seeking a Senior Representative to join our team in a Helpdesk Senior Associate role at Grade-5 position in Service Desk. The ideal candidate will have a strong background in ITIL best practices around Incident & Request Management procedures.
Key Responsibilities:
- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
- Activities include recognition, research, isolation, resolution & follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.
Qualifications:
- Helpdesk Senior Associate at Grade-5 position in Service Desk.
- Must be a Graduate. B.Tech/B.E or any other technical degree preferred.
- Good communication skills with 1 year of international calling experience.
- Good comprehension & writing skills.
- Must possess excellent customer handling skills.
- Should be comfortable working in rotational shift with 24x7 support window.
Equal Opportunity Employer:
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
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