Operational Manager for Customer Experience

Role OverviewAs the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for each...

Job Title: Customer Support Supervisor, PlatformOverview:We are seeking a highly skilled and experienced customer support supervisor to lead our team in delivering exceptional customer experiences. The ideal candidate will have a proven track record of leading high-performing teams, driving productivity, and ensuring seamless customer interactions.Key...

About the Role:As a CX Operations Manager, you will be responsible for overseeing the day-to-day activities of a business or organization to ensure its smooth functioning. You will coordinate effectively between multiple internal and external teams and ensure governance of processes.Key Management:- Oversee and manage daily operations for respective...

Who We AreWe are a media neutral collective of passionate storytellers. We specialise in experiential marketing, integrated events, MICE and brand communications. With offices in major cities and partners worldwide, we curate brand experiences globally. Always ready with our laptops and a spare set of clothes, we love what we doKnow Us MoreKey Functions and...

Program DirectorWe're seeking a Program Director to lead critical programs in Risk and Compliance areas while driving high-impact customer-facing implementations. This role combines strategic leadership with hands-on program execution.Key Responsibilities* Design and execute end-to-end programs impacting regulatory compliance, customer trust, and...

Job Title: Incharge – Customer Success (Cards)This role is responsible for driving operational efficiency, project management, data analysis, and key performance indicator improvement in the Cards Customer Success vertical.The position will serve as a liaison between internal teams and banks to ensure smooth operations process, compliance, and continuous...

Job DescriptionWe are seeking a seasoned professional to lead the last mile of lending. As our Loan Operations Manager - Customer Experience Specialist, you will collect the right documents, check every detail, and turn loan approvals into cash in the customer's account.Responsibilities:Lead and mentor a team to ensure timely document collection, agreement...

Key Responsibilities:We design and execute a calendar of customer engagement strategies across different categories.We handle daily operations and collaborate with internal teams to achieve our goals.We create personalized experiences for customers at various touchpoints in their lifecycle.We work closely with creative, category, product, and analytics teams...

Customer Service SpecialistThe role of a Customer Service Specialist is to ensure that customers have an exceptional experience when interacting with our business.This involves managing BPO/vendor operations, driving key performance indicators (KPIs) such as Net Promoter Score (NPS), Average Handling Time (AHT), and case backlogs, and leading business...

Job DescriptionDuties and Key ResponsibilitiesAggregation Centre and Project Management:1. Network with various companies, vendors and stakeholders to identify right source of goodquality raw materials in loose / bale form (Polyolefins- HDPE and PP)2. Manage segregation of scrap (Loose or Bale) based on quality standards3. Manage site level production teams...