Customer Experience Manager

7 days ago

Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 1,80,00,000 - ₹ 2,50,00,000
Job Title: Incharge – Customer Success (Cards)

This role is responsible for driving operational efficiency, project management, data analysis, and key performance indicator improvement in the Cards Customer Success vertical.

The position will serve as a liaison between internal teams and banks to ensure smooth operations process, compliance, and continuous performance enhancement for ATM, POS & Ecom, domestic & International transactions & dispute Management processes.

The job involves:

  • Operational Excellence and Bank Engagement
  • Compliance and Dispute Management
  • Data Analysis and Reporting
  • Knowledge Sharing and Capability Building

Key Responsibilities:

  • Maintaining oversight on the Process Advisory Group to act as a center of expertise for operational excellence.
  • Driving performance improvement for major banks through root cause analysis and targeted interventions.
  • Providing both online and offline support to banks for operational issues, daily Cards scheme process enhancements.
  • Conducting bank training sessions on systems, processes, and product awareness.

The ideal candidate will have strong technical and analytical skills, expertise in settlement, reconciliation, and dispute resolution, and an in-depth understanding of payment products.

We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, we are more than just a workplace—it's a platform to grow, contribute, and make a meaningful difference.

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