Loan Operations Manager
2 weeks ago
We are seeking a seasoned professional to lead the last mile of lending. As our Loan Operations Manager - Customer Experience Specialist, you will collect the right documents, check every detail, and turn loan approvals into cash in the customer's account.
Responsibilities:
- Lead and mentor a team to ensure timely document collection, agreement signing, and quick query resolution
- Identify bottlenecks in the disbursement process and implement improvements to reduce Turnaround Time (TAT) and increase First Time Right (FTR).
- Own and drive disbursements and conversion targets.
- Ensure process adherence and track success metrics across the team.
- Collaborate with internal stakeholders and external partners.
Requirements
To succeed in this role, you will need:
- 4–7 years of experience in sales fulfillment, customer operations, service delivery, or process excellence roles where speed, accuracy, and customer experience were equally critical.
- Prior team management experience, with a track record of coaching, motivating, and building accountability.
- Experience working in cross-functional environments, collaborating with sales, product, operations, or external partners to drive outcomes.
- Exposure to process-heavy, high-volume environments where compliance and customer experience must go hand in hand.
About Us
We are shaping the future of financial services for a billion Indians through simple, accessible, and affordable products. Our tech-first solutions work at scale, with a strong customer-first approach.
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