Technical Service Manager

2 weeks ago


Pune, Maharashtra, India Tata Motors Full time
Job Overview

Tata Motors is seeking a highly skilled Technical Service Manager to join our team. This role will be responsible for driving service and spare parts revenue in our service network, ensuring high customer satisfaction and after-sales revenue within company policies and code of conduct.

Key Responsibilities
  • Resolve customer issues promptly and efficiently.
  • Develop and implement strategies to increase service and spare parts revenue.
  • Maintain strong relationships with dealerships, key accounts, and state transport undertakings.
Requirements
  • Bachelor's degree in Mechanical or Electrical Engineering from a reputable institution.
  • A minimum of 7-8 years of experience in a technical and/or customer servicing role, preferably in the automobile, two-wheeler, commercial, and passenger ancillaries sectors.
  • Strong analytical and problem-solving skills.
  • Excellent interpersonal and leadership skills.
Estimated Salary

The estimated annual salary for this position is ₹1,200,000 - ₹1,800,000 based on industry standards and location.

Benefits
  • Competitive salary package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
Tata Motors Leadership Competencies
  • Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel.
  • Driving Execution - Translating strategy into action and execution.
  • Customer Centricity - Anticipating, understanding, and focusing efforts on meeting the customer (stakeholders) needs or expectations.
Functional Competencies
  • Knowledge of Automobiles.
  • Strong analytical and Problem-solving skills.
  • Interpersonal Skill.
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