Technical Service Expert, AS
3 weeks ago
The Technical Service Expert for Client Journey Tribe at F337 Deutsche India Private Limited, Pune Branch will be responsible for all client-facing digital channel applications. This expert will be responsible for communicating technical specifications to business management while communicating with technical teams about a business's project needs. A Technical Service Expert will be an important bridge between those whose jobs are technical, and those who do not understand technical language or do not have a higher level of technical abilities.
Key Responsibilities
• Analyze all business requirements and recommend appropriate applications and technology for same and design all data flow charts and diagrams for processes and provide effective solutions to all issues.
• Evaluate all the bank's technical non-functional requirements to be added in the scope of development or implementation.
• Administer the IT systems assigned to you and recommend efficient modifications to systems to improve efficiency, reduce cost of all operations and determine appropriate procedures for all IT technologies and assist in all equipment configurations.
• Train all new employees on all IT procedures and processes and assist compliance to all standard and technical metrics and provide expert knowledge to resolve all IT issues.
• Design an effective technical architecture with the help of solution architects within the squad and assist to incorporate all new technologies into IT systems.
• Coordinate with all business and IT partners and analyze all business requirements of clients and provide resolutions for all business and IT associate issues.
• Evaluate all IT architecture and develop required presentations, white papers and update confluence pages for all technical processes.
• Coordinate with all software vendors to perform investigations on all application issues and provide effective resolutions for same and assist all team members to evaluate technical processes and provide an effective interface with all vendor partners.
• Coordinate with infrastructure and operations departments and maintain compliance to all regulations and collaborate with IT architecture team to perform risk assessment on projects.
Requirements
• Minimum 8-14 years' experience in a similar role.
• Experience in working in Private or Retail Client facing digital channel applications like online & mobile banking, eKYC, digital client onboarding, video-kyc, etc. Management application implementations, IT Risk, IT Run the Bank and Support domains;
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