"Technical Expert with Network Focus"
1 day ago
Job Summary
As a technical expert in the field of network services, you will be responsible for resolving complex issues and providing technical support to customers. Your investigative skills will be put to the test as you work to diagnose and find solutions to technical problems.
Key Responsibilities
Key responsibilities of this role include applying service request fulfillment, change management, and incident management methodologies to complete service requests, change requests, and resolve faults in an effective and timely manner. Additionally, you will be responsible for proactively managing change with customers to minimize the impact of service/network changes and planned outages.
Qualifications
To be successful in this role, you will need to have a strong background in network support, with experience in Cisco switching and routing, and ITIL awareness of incident management, service request fulfillment, and change management processes. A CCNA certification is also highly desirable. If you have a bachelor's degree in engineering and telecommunications or equivalent, and have experience with wireless, F5, Juniper, Palo Alto, Fortinet, SDWAN, and VOIP, this could be a great opportunity for you.
Career Pathway
If you are looking for a challenging and rewarding career, this role offers opportunities for progression to L3 Technical Expert, Team Lead or Manager, Service Delivery Manager, or CTL - Customer Technical Lead Design Engineer.
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