IT Service Management Expert

1 month ago


Pune, Maharashtra, India APN Consulting Full time

Job Title: IT Service Management Expert


Job Summary: We are seeking an IT Service Management Expert to oversee and manage IT Service Management processes, ensuring alignment with ITIL best practices. The ideal candidate will be responsible for managing and optimizing ITSM processes, implementing and maintaining time tracking solutions, and ensuring accurate timecard management.


Responsibilities:


• Manage and optimize ITSM processes to ensure alignment with ITIL best practices.


• Implement and maintain time tracking solutions to ensure accurate timecard management.


• Collaborate with IT and business stakeholders to understand requirements and deliver effective ITSM solutions.


Requirements:


• Proven experience with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell.


• Strong proficiency in timecard management and time tracking applications, particularly those within the SPM module.


• Experience with scripting languages such as JavaScript, Python, or PowerShell.


• Solid understanding of ITIL best practices and ITSM frameworks.


Education:


• Bachelor's degree in Computer Science, Information Technology, or a related field.


Contractual role



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