Technical Pre-Sales Consultant

4 weeks ago


Pune, Maharashtra, India Vyom Labs Pvt Ltd Full time

Job Overview

We are seeking an experienced Technical Pre-Sales Consultant to join our team at Vyom Labs Pvt Ltd. As a key member of our pre-sales team, you will play a crucial role in delivering high-quality solutions to our clients.

Key Responsibilities

  • Collaborate with the Technical Support Team Leads, Clients, and Sales Team to produce bid responses and solution proposals.
  • Develop pre-sales collateral required to understand the downstream impact on each team, services provided, and clients' contractual obligations.
  • Contribute to the development of best practices to ensure pre-sales and bids include Managed Services IT Shared Services elements.
  • Write bid content and participate in costing and scoping.
  • Develop solution-based proposals and bid collateral.
  • Provide pre-sales technical support in sales presentations.
  • Act as the key IT Shared Services Pre-Sales Lead and 'go-to' person for Sales and IT Shared Services.
  • Represent ServiceRize with Sales and wider business colleagues.
  • Adept at handling a Sales environment.
  • Critical thinking and the ability to evaluate information and present in a consumable format.
  • Own the pre-sales processes for ServiceRize.
  • Produce artifacts and collateral for bids.

Requirements

  • Develop and maintain a full understanding of all services provided by the IT Shared Services Teams.
  • Develop working relationships and processes to underpin the activities required.
  • Develop working relationships with Sales, Professional Services, and all areas of Agilisys to support the bids and sales.
  • An independent and confident individual who accepts accountability, responsibility, and is commercially astute.
  • Demonstrate a proven pre-sales experience of EUC, technical service desks, Cloud and infrastructure, Service Management (MI, PM, CM, service continuity, SACM etc.), Data Services, Field Engineering, Microsoft house – Azure, office365.
  • Strong ITIL experience.
  • Knowledge of ITSM tools (ServiceNow an advantage).
  • Prior experience of IT Managed Services Organisation in a similar role.
  • Excellent presentation skills with a clear ability to engage and influence at all levels.
  • Comfortable working within a fast-paced environment that requires a willingness to learn and apply new concepts and strategies quickly.


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