Technical Service Analyst

2 weeks ago

Pune, Maharashtra, India F337 Deutsche India Private Limited, Pune Branch Full time

Job Summary

F337 Deutsche India Private Limited, Pune Branch is seeking a skilled Technical Service Analyst to join our team. As a Technical Service Analyst, you will be responsible for all client-facing digital channel applications. You will communicate technical specifications to business management while communicating with technical teams about business project needs.

Key Responsibilities

  • Analyze business requirements and recommend appropriate applications and technology for same.
  • Evaluate technical non-functional requirements to be added in the scope of development or implementation.
  • Administer IT systems assigned to you and recommend efficient modifications to systems to improve efficiency, reduce cost of all operations.
  • Train new employees on IT procedures and processes and assist compliance to all standard and technical metrics.
  • Design an effective technical architecture with solution architects within the squad and assist to incorporate new technologies into IT systems.
  • Coordinate with business and IT partners and analyze business requirements of clients and provide resolutions for business and IT associate issues.
  • Evaluate IT architecture and develop required presentations, white papers and update confluence pages for technical processes.
  • Coordinate with software vendors to perform investigations on application issues and provide effective resolutions for same.
  • Coordinate with infrastructure and operations departments and maintain compliance to all regulations and collaborate with IT architecture team to perform risk assessment on projects.
  • Assist business partners to analyze changes in requirements and provide enhancements to applications and provide support to 3rd party software tools.

Requirements

  • Minimum 8-14 years' experience in a similar role.
  • Experience in working in Private or Retail Client facing digital channel applications like online & mobile banking, eKYC, digital client onboarding, video-kyc, etc.
  • Knowledge of risk related frameworks (COBIT, ISO 27K)
  • Experience in working on technical risk management/audit subjects;
  • Technical background required, experience in Java Enterprise environment with knowledge of web- and application- servers is a plus;
  • Hands-on ITIL experience is a plus.
  • Experience with distributed/multi-locations teams
  • Familiar with Agile Team management tools (JIRA, Confluence)
  • Strong competencies regarding business & financial management in an IT-environment
  • Strong in communicating & collaborating with all stakeholders (business & IT)
  • Planning/Organizing: Able to manage work but also to make the estimate, scheme in detail, work on deployment plans and manage deadlines.
  • Flexibility: This skill requires the ability of controlling multiple assignments and tasks in which you can identify their important level then decide which should be done first, which should be last. You also need to adjust the tasks to suit with real condition and assignments.
  • Problem solving: Ability to manage unexpected events; control and deal with them quickly and efficiently. When confronted with a problem, you will need to collect information, analyze situation, point out solutions and apply them to solve perfectly in reasonable time.
  • Proven skills in all business management activities

What We Offer

  • Training and development to help you excel in your career
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs

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