Technical Services Manager
3 weeks ago
We are seeking a highly skilled Technical Services Manager to join our team at FIS. As a key member of our infrastructure team, you will be responsible for implementing and maintaining our application environments.
Your primary focus will be on ensuring the continuous availability of our applications for our clients, including deploying, upgrading, and maintaining the application environments. You will also be responsible for supporting our clients from project inception to go-live, requiring strong technical, analytical, and planning skills.
In addition to your technical expertise, excellent communication skills are essential as this role involves client-facing interactions. You will work closely with our teams to design technical and functional solutions and implement them according to line of business requirements.
Responsibilities- Implement and maintain application environments
- Ensure continuous application availability
- Support clients from project inception to go-live
- Design and implement technical and functional solutions
- Manage processes required to maintain client production and test environments
- Bachelor's degree in computer science or equivalent
- 10+ years of relevant experience
- Monitoring and governing day-to-day operations tasks
- Good understanding of client business and application
- Mandatory knowledge of Linux, Shell scripting, Databases, public and private networks, and high availability architecture
- Strong deployment/implementation/project management skills
- Strong troubleshooting skills
- Excellent written/verbal communication with clients and wider team (English must be very clear on the phone)
- Able to establish rapport with customer and colleagues
- Excellent time management and self-motivation, able to lead, direct and motivate others
- Awareness of Change Management procedures and ITIL processes
The estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience.
About UsFIS is a leading fintech company that provides innovative solutions to the financial industry. We are committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
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