Effective Front Desk Professional

We are seeking a highly skilled and experienced professional to join our team as a Front Desk Executive. This critical role requires excellent communication and interpersonal skills, strong problem-solving ability, and the capacity to multitask and handle pressure situations effectively.

• Front Desk & Guest Relations:
  • Manage front desk operations, handle guest relations, and address student accommodation concerns in a timely and efficient manner.
  • Serve as the primary point of contact for students, parents, visiting faculty, and external guests, ensuring smooth operations and providing exceptional customer service.
  • Maintain visitor records, appointment schedules, and check-in/check-out logs accurately and securely.
• Student Communication & Support:
  • Act as a liaison between students and administration for hostel-related queries, addressing and resolving issues promptly and effectively.
  • Address and resolve student complaints related to facilities and services, coordinating with relevant teams as necessary.
  • Coordinate with student welfare/administration teams for issue resolution, promoting a positive and supportive environment.
• Visiting Faculty & Guest Accommodation:
  • Manage bookings, check-in, and check-out process for visiting faculty and institute guests, ensuring seamless accommodations and amenities.
  • E nsure rooms meet hospitality standards, are well-prepared, and clean, guaranteeing a comfortable stay for all guests.
  • Address any accommodation-related issues promptly and effectively, ensuring guest satisfaction.
• Property & Facility Management (Building B – Hostel & Guest Accommodation):
  • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities, reporting any issues or concerns to relevant teams.
  • Coordinate with housekeeping, maintenance, and security teams for smooth operations, maintaining a safe and welcoming environment.
  • Report property-related issues and ensure timely resolution, upholding high standards of maintenance and upkeep.
• Administrative Support:
  • Manage documentation related to hostel occupancy, guest bookings, and complaint registers, ensuring accurate and secure record-keeping.
  • Assist in preparing periodic reports on student/guest satisfaction and property maintenance, informing strategic decisions and improvements.
  • Support institute events by coordinating guest arrivals and accommodation, contributing to a seamless and enjoyable experience.
  Required Skills & Qualifications:
  • Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
  • Strong problem-solving ability, with a student- and guest-centric approach, prioritizing their needs and concerns.
  • Ability to multitask and handle pressure situations calmly, maintaining a composed and professional demeanor.
  • Proficiency in MS Office (Word, Excel, Outlook), with experience in document preparation, data analysis, and email management.
  • Attention to detail with record-keeping and reporting, ensuring accuracy and attention to detail in all tasks.
  • Team coordination and stakeholder management skills, with the ability to work collaboratively and build strong relationships.
  Qualification & Experience:
  • Graduate in Hospitality, Administration, or related field, with a solid understanding of operational principles and best practices.
  • 2–4 years of experience in front desk, guest relations, or facility management, preferably in an educational institute or hospitality sector, with a proven track record of success.
  • Experience in handling student accommodation/hostel management will be an added advantage, demonstrating expertise and knowledge in this area.