Retail Franchisee Operations Manager

2 weeks ago


Delhi, Delhi, India Vodafone Idea Limited Full time

Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. As a key member of our team, you will be responsible for delivering exceptional customer experiences and contributing to the growth of our retail franchisee operations.

Key Responsibilities:

  • Achieve sales targets for all products, including voice, data, and value-added services, across our retail franchisee stores.
  • Ensure high-quality customer acquisition and retention through our retail franchisee channels.
  • Maintain optimal stock levels at our retail franchisee stores while adhering to company norms.
  • Drive revenue growth through our retail franchisee channel.
  • Foster strong relationships with our retail franchisee partners to improve efficiency and adherence to processes.
  • Resolve issues promptly and maintain high motivation levels among our retail franchisee partners.

Requirements:

  • Minimum 8 years of experience in customer handling and retention management.
  • Strong communication and analytical skills, with a keen eye for detail and process improvement.
  • Prior experience in the telecom industry is mandatory.
  • Graduate in any field, with expertise in data analytics and process improvements.

About Vodafone Idea Limited:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone partnership, committed to delivering delightful customer experiences and contributing to the growth of India's digital landscape.



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