Retail Franchisee Operations Manager
2 weeks ago
Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. As a key member of our team, you will be responsible for delivering exceptional customer experiences and contributing to the growth of our retail franchisee operations.
Key Responsibilities:
- Achieve sales targets for all products, including voice, data, and value-added services, across our retail franchisee stores.
- Ensure high-quality customer acquisition and retention through our retail franchisee channels.
- Maintain optimal stock levels at our retail franchisee stores while adhering to company norms.
- Drive revenue growth through our retail franchisee channel.
- Foster strong relationships with our retail franchisee partners to improve efficiency and adherence to processes.
- Resolve issues promptly and maintain high motivation levels among our retail franchisee partners.
Requirements:
- Minimum 8 years of experience in customer handling and retention management.
- Strong communication and analytical skills, with a keen eye for detail and process improvement.
- Prior experience in the telecom industry is mandatory.
- Graduate in any field, with expertise in data analytics and process improvements.
About Vodafone Idea Limited:
Vodafone Idea Limited is an Aditya Birla Group and Vodafone partnership, committed to delivering delightful customer experiences and contributing to the growth of India's digital landscape.
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