Senior Retail Manager

4 days ago


Delhi, Delhi, India Estée Lauder Companies Full time
Estee Lauder Companies - SMC Lead - Delhi, Nykaa Ambience Vasant Kunj

Job Summary:

We are seeking a skilled and ambitious Retail Manager to lead our team of Sales Associates and drive sales, customer service, and operational targets.

The ideal candidate will have proven leadership, coaching, and business management skills gained in a fast-paced retail environment.

Key Responsibilities:

  • Lead, coach, and develop a high-performing team of Sales Associates to achieve sales and customer service targets
  • Recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management
  • Develop and implement business plans to drive sales growth and customer engagement
  • Manage inventory, facilities, and cash reconciliation to maintain a seamless retail experience

Requirements:

  • Proven retail management experience preferably within cosmetics
  • Ability to provide inspirational, authentic, and personalized customer service
  • Previous business planning experience, including setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation
  • Proven track record of leading a team to achieve sales and customer service targets
  • Experience of creating and executing in-store events
  • Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment
  • Previous experience with retail point-of-sale software
  • Proficient in Microsoft Office, especially Excel

Job Details:

Job Type: Standard

Schedule: Full-time

Shift: Variable



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