Retail Franchisee Operations Manager

2 weeks ago

Delhi, Delhi, India Vodafone Idea Limited Full time

Job Title: Retail Franchisee Operations Manager

Company: Vodafone Idea Limited

Job Type: Full-time

Location: Delhi

Job Category: Retail

Experience: 8 years

Job Description:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.

The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

We're looking for a Retail Franchisee Operations Manager to join our team. As a key member of our retail operations team, you will play a crucial role in ensuring the smooth operation of our retail franchise stores across the country. Your primary responsibility will be to oversee the daily activities of our retail stores, ensuring that our customers receive the best possible service and that our sales targets are met.

Key Responsibilities:

  • Achieve sales target for all products (Voice- Postpaid/ prepaid, data, VAS, handsets etc.) across Vodafone Idea Mini Stores(VIMS) in a zone.
  • Ensure and monitor quality of acquisition through VIMS.
  • Ensure availability of stock at VIMS while adhering to norms.
  • Deliver overall revenue targets through VIMS channel.
  • Achieve total target for up-selling and cross-selling.
  • Facilitate roll-out of VIMS (incl. selection of partners, location etc.) and meet expansion targets.
  • Coach channel partners to improve efficiency and adherence to processes.
  • Resolve VIMS-specific issues within specific timelines.
  • Keep channel partner motivation levels high through regular reviews of performance.

Requirements:

  • Minimum 8 years of experience in Customer Handling /Retention Management.
  • Must be able to communicate with peers and seniors in the system well and convincingly.
  • Strong data and analytical skills. With a keen eye for detail & identifying process gaps & driving improvement.
  • Logical Thinking and good in sighting and analytical skills.
  • Prior telecom experience mandatory.
  • Graduate in any field.
  • Data analytics and process improvements.
  • Excel and Presentation skills.

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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