Store Operations Director
2 weeks ago
At Reliance Retail, we are seeking an exceptional Retail Excellence Manager to lead our store operations. This is a challenging role that requires a high level of business acumen, operational expertise, and leadership skills.
Key Responsibilities
- Drive Sales Growth: Set store sales plans and quotas aligned with business objectives, and drive sales through efficient store operations, customer service delivery, and motivation and retention of store personnel.
- Manage Store Performance: Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy, and implement production, productivity, quality, and customer service standards.
- Lead Talent Development: Recommend product lines, ensure appropriate merchandise mix, and identify and develop talent for critical positions.
- Improve Customer Experience: Address customer feedback to improve service and processes, and promote a "Customer Obsessed Culture" to prioritize customer centricity.
- Drive Business Acumen: Stay updated on competition and manage customer escalations, and drive local events and promotions as per marketing calendar.
- Manage Key Performance Indicators: Achieve business management, customer experience, and people management targets, and ensure compliance with statutory requirements.
Requirements
- Functional Competencies: Operational effectiveness, finance management, analysis and problem-solving, and results orientation.
- Behavioural Competencies: Self-development, emotional intelligence, customer service orientation, people management, communication, and teamwork and collaboration.
If you are a results-driven leader with a passion for retail excellence, we encourage you to apply for this exciting opportunity.
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