Retail Franchisee Operations Manager

1 month ago


Delhi, Delhi, India Vodafone Idea Limited Full time

At Vodafone Idea Limited, we're committed to delivering exceptional customer experiences and contributing to a 'Digital India' by empowering millions of citizens to connect and build a better tomorrow. As a Retail Franchisee Operations Manager, you'll play a crucial role in achieving this vision.

Key Responsibilities:

  • Drive sales growth and revenue targets across all products (voice, data, VAS, handsets, etc.) in a zone
  • Ensure quality of acquisition and monitor stock availability at VIMS while adhering to norms
  • Deliver overall revenue targets through the VIMS channel
  • Coach channel partners to improve efficiency and adherence to processes
  • Resolve VIMS-specific issues within specific timelines
  • Keep channel partner motivation levels high through regular reviews of performance

Requirements:

  • Minimum 8 years of experience in Customer Handling/Retention Management
  • Strong data and analytical skills with a keen eye for detail and process improvements
  • Logical thinking and good analytical skills
  • Prior telecom experience mandatory

Vodafone Idea Limited is an equal opportunity employer committed to diversifying its workforce. We strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.



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