Retail Franchisee Operations Manager
1 month ago
At Vodafone Idea Limited, we're committed to delivering exceptional customer experiences and contributing to a 'Digital India' by empowering millions of citizens to connect and build a better tomorrow. As a Retail Franchisee Operations Manager, you'll play a crucial role in achieving this vision.
Key Responsibilities:
- Drive sales growth and revenue targets across all products (voice, data, VAS, handsets, etc.) in a zone
- Ensure quality of acquisition and monitor stock availability at VIMS while adhering to norms
- Deliver overall revenue targets through the VIMS channel
- Coach channel partners to improve efficiency and adherence to processes
- Resolve VIMS-specific issues within specific timelines
- Keep channel partner motivation levels high through regular reviews of performance
Requirements:
- Minimum 8 years of experience in Customer Handling/Retention Management
- Strong data and analytical skills with a keen eye for detail and process improvements
- Logical thinking and good analytical skills
- Prior telecom experience mandatory
Vodafone Idea Limited is an equal opportunity employer committed to diversifying its workforce. We strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
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