IT Support Engineer
3 weeks ago
Noventiq is a global leader in Digital Transformation and Cybersecurity, driving change in emerging markets across 60 countries. We operate globally with a focus on delivering local outcomes, serving customers 24/7 in 8 languages.
We partner with industry giants like Microsoft, AWS, and Google to provide our clients with the best technologies available. Our dynamic growth, with 41% revenue CAGR, shows we're constantly evolving and leading in emerging markets.
As an IT Help Desk Engineer, you'll be part of our Global delivery team, providing technical support to employees and customers via phone, email, and rotational shifts in a 24x7 model.
Your Key Responsibilities:- Provide technical support for computer-related issues and ensure all systems are functioning properly
- Work closely with other IT professionals to resolve complex issues
- Document and track IT helpdesk tickets
- Escalate complex issues to senior IT staff
You will also have the opportunity to train and mentor new IT helpdesk technicians and stay up-to-date on the latest IT technologies and trends.
About You:- Bachelor's degree in computer science, Information Technology, or a related field
- 3+ years of experience in providing technical support to end users
- Proficient in Microsoft Windows operating systems
- Familiarity with other software applications, such as Microsoft Office Suite and web browsers
- Excellent communication, problem-solving, and customer service skills
- Ability to work independently and as part of a team
The estimated salary for this position is $80,000 per year, depending on location and experience.
Benefits:Noventiq offers a range of benefits, including access to over 17,000 learning paths, sales academies, and leadership programs designed to develop talent and build high-performing teams.
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