Cloud Support Engineering Leader
2 days ago
Mastech Digital is a leading provider of digital transformation services, and we are seeking a seasoned Cloud Support Engineering Leader to join our team in Chennai. This role offers an exciting opportunity to lead our support teams and drive exceptional customer experiences.
As a Cloud Support Engineering Leader at Mastech Digital, you will be responsible for overseeing the smooth operation of our Level 1 (L1) and Level 2 (L2) support teams, ensuring effective coordination and collaboration among team members. You will serve as the primary technical authority, offering guidance and support to L1 and L2 teams, and actively involve in the resolution of complex technical issues that escalate beyond the capabilities of L1 and L2 technicians.
We are looking for a highly skilled and motivated individual with a strong technical background, exceptional leadership skills, and a dedication to delivering superior customer service. Your experience in Google Cloud Platform (GCP) services, particularly BigQuery, Cloud Composer, Dataflow, Pub/Sub, GKE, and Cloud Storage, will be crucial in driving our cloud native integration & reporting tools, including dbt, Fivetran, Tableau, etc. from a support and maintenance perspective.
The ideal candidate will have a Bachelor's or Master's degree in Computer Science & Engineering, or a related field, and a minimum of 7-10 years of experience in IT support, with at least 3-5 years in a lead role in Managed Services projects providing L1 & L2 support. Experience with ITIL or other IT service management frameworks is highly desirable.
This role offers an estimated salary range of ₹15,00,000 - ₹25,00,000 per annum, depending on your level of experience and qualifications. As a key member of our team, you will have the opportunity to work closely with cross-functional teams to effectively triage and troubleshoot issues, ensure all support activities align with industry best practices and organizational standards, and develop and maintain documentation of standard operating procedures to ensure all team members are adequately trained.
At Mastech Digital, we are committed to delivering exceptional support experiences to our customers. We offer a collaborative and dynamic work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated and experienced Cloud Support Engineering Leader looking for a new challenge, please submit your application today
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