Engineering Support Manager for Reader Ecosystem

24 hours ago


Chennai, Tamil Nadu, India myGwork Full time

We are looking for a passionate, results-oriented support manager to lead our engineering team in supporting the evolving Reader eco-system.

Job Description

The Kindle Team at myGwork is seeking an experienced technical manager to oversee the Support Engineering team. The role involves managing a team of 8+ support engineers, driving process and service improvements, and monitoring day-to-day operational efficiency.

You will be responsible for direct management of the team, planning, project management, enhancing and maintaining a best-of-class engineering team, and resource management across teams. Additionally, you will drive smaller scope development projects and build custom tools.

Responsibilities
  • Direct management of a team of 8+ support engineers
  • Process and service improvements
  • Monitoring and improving day-to-day operational efficiency
  • Planning and project management
  • Enhancing and maintaining a best-of-class engineering team
  • Resource management across teams
  • Driving smaller scope development projects
  • Building custom tools
Requirements

To succeed in this role, you should have:

  • A Bachelor's degree in Computer Science, Engineering, or a related technical discipline
  • At least 8 years of software/systems engineering experience
  • 2+ years of experience in hiring, building, and supervising high-performance teams
  • An understanding of programming/scripting (Java, C++, Perl, Python, or shell scripting)
  • In-depth knowledge of monitoring and reporting support metrics
  • Excellent written and verbal communication skills with the ability to present complex technical information
  • Knowledge of AWS services and fundamentals
  • Strong stakeholder management skills
Preferred Qualifications

We are looking for candidates with:

  • Strong metrics focus and operational excellence
  • Ability to hire and develop great people
  • Technical aptitude to quickly grasp complex technical issues
  • A proven track record of taking ownership and driving results on technical projects
Estimated Salary

$120,000 - $180,000 per year, depending on location and experience.



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