Engineering Support Manager for Reader Ecosystem
24 hours ago
We are looking for a passionate, results-oriented support manager to lead our engineering team in supporting the evolving Reader eco-system.
Job DescriptionThe Kindle Team at myGwork is seeking an experienced technical manager to oversee the Support Engineering team. The role involves managing a team of 8+ support engineers, driving process and service improvements, and monitoring day-to-day operational efficiency.
You will be responsible for direct management of the team, planning, project management, enhancing and maintaining a best-of-class engineering team, and resource management across teams. Additionally, you will drive smaller scope development projects and build custom tools.
Responsibilities- Direct management of a team of 8+ support engineers
- Process and service improvements
- Monitoring and improving day-to-day operational efficiency
- Planning and project management
- Enhancing and maintaining a best-of-class engineering team
- Resource management across teams
- Driving smaller scope development projects
- Building custom tools
To succeed in this role, you should have:
- A Bachelor's degree in Computer Science, Engineering, or a related technical discipline
- At least 8 years of software/systems engineering experience
- 2+ years of experience in hiring, building, and supervising high-performance teams
- An understanding of programming/scripting (Java, C++, Perl, Python, or shell scripting)
- In-depth knowledge of monitoring and reporting support metrics
- Excellent written and verbal communication skills with the ability to present complex technical information
- Knowledge of AWS services and fundamentals
- Strong stakeholder management skills
We are looking for candidates with:
- Strong metrics focus and operational excellence
- Ability to hire and develop great people
- Technical aptitude to quickly grasp complex technical issues
- A proven track record of taking ownership and driving results on technical projects
$120,000 - $180,000 per year, depending on location and experience.
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