Senior Technical Operations Manager
4 weeks ago
Job Overview
This role is an excellent opportunity for a skilled technical operations manager to join the Kindle Team at Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
About the Role
We are seeking a passionate, results-oriented, operationally focused engineering support manager to support the fast-evolving and expanding Reader ecosystem. The successful candidate will have experience managing software engineering support teams or equivalent and a track record of driving projects to improve software development/business/customer service support-related processes.
The Support Engineering team comprises world-class engineers with technical skills blending systems and software engineering. We are looking for a technical manager who is willing to take on a challenging space, has a metrics focus, customer focus, and ability to lead multi-functional teams and loves a fast-paced environment.
Main Responsibilities
- Direct management of a team of 8+ support engineers
- Process and service improvements
- Monitor and improve day-to-day operational efficiency
- Planning and project management for software within the team
- Enhancing and maintaining a best-of-class engineering team
- Management of resources across teams
BASIC QUALIFICATIONS:
- Bachelor's degree in Computer Science, Engineering or related technical discipline
- 8+ years of Software/Systems Engineering experience
- 2+ years of experience in hiring, building, and supervising high-performance teams
- An understanding of programming/scripting (Java or C++, Perl, Python or shell scripting)
- In-depth understanding of monitoring and reporting support metrics
- Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Knowledge on AWS services and fundamentals
- Excellent stakeholder management skills
PREFERRED QUALIFICATIONS:
- Strong metrics and a focus on operational excellence
- The ability to hire and develop great people
- The ability to handle multiple competing priorities in a fast-paced environment
- Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams
- A proven track record of taking ownership and driving results on technical projects
Estimated Salary Range: $120,000 - $180,000 per year
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