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Senior Operations Manager for Technical Support
4 weeks ago
About the Role:
Movate is seeking a highly skilled and experienced Senior Operations Manager to lead our technical support team in Chennai, India. As a key member of our operations team, you will play a crucial role in ensuring the delivery of exceptional customer service and driving operational excellence.
Key Responsibilities:
- Develop and implement strategic plans to improve team performance and achieve business objectives.
- Manage and coach a team of engineers to ensure they have the skills and knowledge required to deliver excellent customer service.
- Collaborate with cross-functional teams to identify and prioritize process improvements and implement changes to enhance efficiency and productivity.
- Monitor and analyze key performance indicators (KPIs) to measure team performance and identify areas for improvement.
- Ensure timely resolution of customer complaints and issues, escalating as necessary to prevent repeat occurrences.
- Identify opportunities for growth and development within the team and provide training and support to help employees reach their full potential.
- Conduct regular reviews and evaluations to assess employee performance and provide feedback for improvement.
- Promote a culture of continuous learning and improvement within the team.
Requirements:
To be successful in this role, you will need:
- A minimum of 5-6 years of experience in a similar role, preferably in a technical support environment.
- Proven track record of managing and leading high-performing teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify and prioritize process improvements.
- Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines.
- Experience with metrics management, goal setting, and conducting reviews.
What We Offer:
We offer a competitive salary range of ₹800,000 - ₹1,200,000 per annum, depending on experience, as well as a comprehensive benefits package that includes health insurance, retirement savings plan, and paid time off. If you are a motivated and results-driven professional looking for a new challenge, please apply today
