Technical Support Team Lead

4 days ago


Chennai, Tamil Nadu, India Tata Consultancy Services Full time
Job Summary

We are seeking a skilled Technical Support Team Lead to join our team at Tata Consultancy Services in Chennai. This is an exciting opportunity to showcase your leadership skills and technical expertise in managing a team of service desk professionals.

About the Role
  • This is a full-time position that requires 4-8 years of experience in a similar role.
Key Responsibilities

The successful candidate will be responsible for:

  • Showcasing good interpersonal skills for customer relations and working effectively with senior management to promote the service desk as a core business asset.
  • Leading a team of service desk professionals, ensuring they are knowledgeable about service desk systems and IT tools.
  • Managing processes used by the service desk, consistently auditing, and regularly improving them.
  • Coordinating stakeholders, including support teams, customers, and other teams involved in service desk operations.
  • Being aware of and managing costs related to running the service desks.
Requirements
  • Possess excellent leadership skills, ability to work under pressure, and strong judgment in handling customer problems.
  • Be knowledgeable about service desk systems and IT tools, with good judgment in handling serious customer problems.
What We Offer

TCS offers a competitive salary of ₹850,000 - ₹1,250,000 per annum, based on experience and qualifications. Additionally, you will have opportunities to grow with a global leader in the technology arena, making it a great time to join our team


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