Business Development Professional

4 days ago

Varanasi, Uttar Pradesh, India beBeeClient Full time US$ 40,000 - US$ 60,000

As a Client Success Associate, you will play a pivotal role in delivering exceptional client experiences and driving business growth.

This is an opportunity to join a dynamic team that values ownership mindset, collaboration, and continuous learning. You will be responsible for serving as the primary point of contact for US-based clients, providing expert guidance, and ensuring seamless client experience from initial inquiry to long-term relationship management.

The ideal candidate will be at the forefront of our client engagement strategy, working closely with Sales, Marketing, and Customer Success teams to understand client needs, deliver tailored solutions, and contribute to our company's success.

  • You will act as the primary point of contact for all US-based clients, providing timely responses during East Coast hours (Monday to Friday).
  • Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
  • Proactively follow up with clients to ensure all their queries are addressed and take end-to-end ownership.
  • Identify client needs and recommend appropriate products or services, positioning our offerings as the best solution.
  • Convert client inquiries into sales opportunities, driving revenue growth.
  • Consistently meet or exceed individual and team success goals.
  • Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
  • Collaborate with internal teams to ensure a cohesive approach to client management and support.
  • Coordinate with various departments to ensure smooth client onboarding and service delivery.
  • Assist in the development and updating of client-facing materials, such as FAQs and product guides.
  • Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
  • Own Reporting and insights on client engagement, product performance, and market trends, as needed.

Key Qualifications:

  • Bachelor's degree.
  • 2+ years of experience in a multinational client-facing professional services environment.
  • Exceptional communication, negotiation, and relationship-building skills.
  • Proven ability to drive sales and achieve goals.
  • Proficiency in CRM systems and Microsoft Office Suite.
  • Ability to work effectively in a dynamic, team-oriented environment.

What We Are Looking For:

  • A results-driven professional with a passion for delivering outstanding client service.
  • Agility to work with Global stakeholders across time zones.
  • A proactive approach to identifying opportunities and solving problems.
  • The ability to work independently and as part of a collaborative team.
  • An eagerness to learn and stay current with industry trends and best practices.
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