Global Network Operations Leadership Role

1 week ago

Bengaluru, Karnataka, India beBeeEnterprise Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Title: Enterprise Network Operations Manager

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The Enterprise Network Operations Manager is responsible for the strategic direction and leadership of a global 24/7 network operations center. This role oversees network availability, incident resolution, team execution, and infrastructure reliability across multiple sites.

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  • Manage and lead daily network operations, including incident triage, escalation, troubleshooting, change implementation, and monitoring.">
  • Oversee Tier 1–3 support functions and serve as the highest operational escalation point for network incidents and outages.">
  • Maintain and enforce 24/7 shift coverage, including staffing, scheduling, and on-call rotations.">
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Team Management & Development

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  • Directly manage NOC Analysts, Network Engineers, and the Network Reliability Engineer (NRE).">
  • Drive performance through coaching, 1:1s, skill development plans, and technical mentorship.">
  • Define and track team KPIs, including MTTR, SLA adherence, incident volume, and alert fatigue reduction.">
  • Foster a high-performance culture built around accountability, collaboration, and continuous learning.">
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Strategy & Automation

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  • Partner with NRE to develop automation, infrastructure-as-code, and observability initiatives.">
  • Identify operational inefficiencies and lead projects to improve toolsets, response time, and coverage.">
  • Champion reliability engineering practices to improve incident prevention and resiliency.">
  • Lead the implementation and refinement of NOC runbooks, SOPs, and escalation procedures.">
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Cross-Functional Collaboration

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  • Act as the liaison between Infrastructure, Cloud, Security, Application, and Helpdesk teams during major incidents and network events.">
  • Partner with Engineering and Cloud teams on deployments, migrations, and new service onboarding.">
  • Participate in ITSM governance for incident, problem, and change management processes.">
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Reporting & Communication

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  • Own and distribute executive-level reporting on network health, SLAs, critical incident trends, and operational risks.">
  • Deliver RCA documentation, incident debriefs, and recommendations to leadership.">
  • Ensure all ticketing, monitoring, and reporting platforms reflect real-time network health and team activity.">
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Required Skills & Qualifications

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  • Degree in Computer Science, Networking, Information Technology, or a related field.">
  • 8+ years of experience in network operations or engineering roles, including 3+ years in a leadership or management position.">
  • Deep knowledge of enterprise networking, including TCP/IP, BGP, OSPF, VPN, VLANs, SD-WAN.">
  • Experience with Cisco Catalyst, Meraki, ASA, Palo Alto Networks, and Zscaler.">
  • Strong understanding of network monitoring platforms.">
  • Familiarity with cloud networking and ITSM platforms.">
  • Demonstrated success managing 24/7 teams, shift coverage, and high-severity incident response.">
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