Network Operations Director

5 days ago

Bengaluru, Karnataka, India beBeeNetwork Full time ₹ 15,00,000 - ₹ 25,00,000

The Network Operations Center Manager role ensures the operational performance, leadership, and strategic direction of the enterprise's 24/7 Network Operations Center.

This position is responsible for network availability, incident resolution, team execution, and infrastructure reliability across multiple global sites.

The Network Operations Center Manager serves as both a people leader and technical enabler, driving continuous improvement, proactive monitoring, and efficient escalation workflows while aligning network operations with enterprise standards and business outcomes.

Key responsibilities include managing and leading the daily operations of a global NOC supporting a multi-site, hybrid cloud environment, overseeing Tier 1–3 support functions including incident triage, escalation, troubleshooting, change implementation, and monitoring, and serving as the highest operational escalation point for network incidents and outages.

Maintaining and enforcing 24/7 shift coverage, including staffing, scheduling, and on-call rotations, is also a critical aspect of this role.

Team Management & Development

Directly manage NOC Analysts, Network Engineers, and the Network Reliability Engineer (NRE) to drive performance through coaching, 1:1s, skill development plans, and technical mentorship.

Foster a high-performance culture built around accountability, collaboration, and continuous learning to identify operational inefficiencies and lead projects to improve toolsets, response time, and coverage.

Lead the implementation and refinement of NOC runbooks, SOPs, and escalation procedures, act as the liaison between Infrastructure, Cloud, Security, Application, and Helpdesk teams during major incidents and network events, and partner with Engineering and Cloud teams on deployments, migrations, and new service onboarding.

Participate in ITSM governance for incident, problem, and change management processes, own and distribute executive-level reporting on network health, SLAs, critical incident trends, and operational risks.

Ensure all ticketing, monitoring, and reporting platforms reflect real-time network health and team activity.

A degree in Computer Science, Networking, Information Technology, or a related field, and ~8+ years of experience in network operations or engineering roles, including 3+ years in a leadership or management position, are required for this position.

Required Skills and Qualifications

~ Deep knowledge of enterprise networking (TCP/IP, BGP, OSPF, VPN, VLANs, SD-WAN)

~ Experience with Cisco Catalyst, Meraki, ASA, Palo Alto Networks, and Zscaler (ZIA/ZPA)

~ Strong understanding of network monitoring platforms (LogicMonitor, SolarWinds, PRTG, etc.)

~ Familiarity with cloud networking (AWS VPC, Azure VNet, ExpressRoute, TGW, etc.)

~ Experience with ITSM platforms (e.g., ServiceNow) and change management frameworks

~ Demonstrated success managing 24/7 teams, shift coverage, and high-severity incident response

Certifications:

CCNP, PCNSE, ZCCA/ZCNA, AWS/Azure Networking certs

Benefits

A strong background in SLAs, SLOs, and operational performance tracking, and familiarity with ISO 27001, SOC 2, or other compliance frameworks relevant to network operations, are highly desirable for this position.

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