Global Network Operations Executive

1 day ago

Bengaluru, Karnataka, India beBeeNetworkOperations Full time ₹ 1,80,00,000 - ₹ 2,40,00,000
Job Overview

The Network Operations Center Manager is responsible for ensuring operational performance, leadership, and strategic direction of the enterprise's 24/7 network operations.

This role ensures network availability, incident resolution, team execution, and infrastructure reliability across multiple global sites.

  • Manage and lead daily operations of a global NOC supporting a multi-site hybrid cloud environment.
  • Oversee Tier 1–3 support functions including incident triage, escalation, troubleshooting, change implementation, and monitoring.
  • Serve as highest operational escalation point for network incidents and outages.
  • Maintain and enforce 24/7 shift coverage, including staffing, scheduling, and on-call rotations.
Key Responsibilities:
  • Directly manage NOC Analysts, Network Engineers, and Network Reliability Engineer (NRE).
  • Drive performance through coaching, one-on-one sessions, skill development plans, and technical mentorship.
  • Define and track team KPIs including Mean Time To Resolve (MTTR), Service Level Agreement (SLA) adherence, incident volume, and alert fatigue reduction.
  • Foster a high-performance culture built around accountability, collaboration, and continuous learning.
Strategy & Automation:
  • Partner with NRE to develop automation, infrastructure-as-code, and observability initiatives.
  • Identify operational inefficiencies and lead projects to improve toolsets, response time, and coverage.
  • Champion reliability engineering practices to improve incident prevention and resiliency.
  • Lead implementation and refinement of NOC runbooks, Standard Operating Procedures (SOPs), and escalation procedures.
Cross-Functional Collaboration:
  • Act as liaison between Infrastructure, Cloud, Security, Application, and Helpdesk teams during major incidents and network events.
  • Partner with Engineering and Cloud teams on deployments, migrations, and new service onboarding.
  • Participate in IT Service Management (ITSM) governance for incident, problem, and change management processes.
Reporting & Communication:
  • Own and distribute executive-level reporting on network health, SLAs, critical incident trends, and operational risks.
  • Deliver Root Cause Analysis (RCA) documentation, incident debriefs, and recommendations to leadership.
  • Ensure all ticketing, monitoring, and reporting platforms reflect real-time network health and team activity.
Requirements:
  • Degree in Computer Science, Networking, Information Technology, or related field.
  • 8+ years of experience in network operations or engineering roles, including 3+ years in a leadership or management position.
  • Deep knowledge of enterprise networking (TCP/IP, BGP, OSPF, VPN, VLANs, SD-WAN).
  • Experience with Cisco Catalyst, Meraki, ASA, Palo Alto Networks, and Zscaler (ZIA/ZPA).
  • Strong understanding of network monitoring platforms (LogicMonitor, SolarWinds, PRTG, etc.).
  • Familiarity with cloud networking (AWS VPC, Azure VNet, ExpressRoute, TGW, etc.).
  • Experience with ITSM platforms (e.g., ServiceNow) and change management frameworks.
  • Demonstrated success managing 24/7 teams, shift coverage, and high-severity incident response.

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