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Customer Experience Specialist

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Bellary, Karnataka, India beBeeCustomer Full time ₹ 7,50,000 - ₹ 12,00,000

Job Title: Customer Experience Specialist

We are seeking a highly motivated and customer-focused professional to deliver exceptional support and ensure a positive customer experience.

Key Responsibilities:

  • Serve as the primary contact for clients via phone, email, and chat.
  • Respond promptly to inquiries and provide accurate information about products and services.
  • Resolve customer complaints efficiently while ensuring a positive customer outcome.
  • Maintain detailed records of client interactions and transactions.
  • Escalate complex issues to the appropriate department while ensuring timely resolution.
  • Build and maintain strong relationships with clients by understanding their needs.
  • Meet performance metrics related to response time and customer satisfaction.

Requirements:

  • Bachelor's degree or equivalent experience preferred.
  • 1–3 years of experience in customer-facing roles.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems and MS Office/Google Workspace.

Preferred Skills:

  • Prior experience in BPO, IT, or client support roles.
  • Knowledge of customer success practices and client retention strategies.

The ideal candidate will have excellent communication skills, a strong ability to multitask, and a customer-centric approach.

A background in business process outsourcing, IT, or similar fields is beneficial but not required.

Our company values flexibility, adaptability, and continuous learning. We strive to create a supportive environment where our employees can grow and develop their skills.