Customer Experience Manager

16 hours ago

Bellary, Karnataka, India beBeeCustomerExperience Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

We are seeking a seasoned Customer Experience Manager to lead our CRM strategy and team.

Key Responsibilities:

  • Develop and execute customer-centric strategies aligned with business objectives, focusing on engagement, retention, and growth.
  • Mentor and motivate a team of CRM specialists, ensuring their professional development and fostering a collaborative environment.
  • Oversee the configuration, customization, and integration of the CRM system, ensuring optimal performance and data integrity.
  • Analyze customer data, identify trends, and generate reports to measure campaign effectiveness and inform decision-making.
  • Collaborate with marketing, sales, and customer support teams to align CRM strategies and ensure a consistent customer experience.
  • Provide training and support to CRM users, ensuring effective adoption and utilization of the system.
  • Stay informed about CRM technology trends and best practices to recommend innovative solutions and improvements.
  • Monitor and analyze CRM performance metrics, making data-driven recommendations for improvement.
  • Address and resolve CRM-related issues, ensuring smooth operation and user satisfaction.

Required Skills and Qualifications:

  • Proficiency in CRM platforms, data management, and reporting.
  • Strong leadership, communication, and interpersonal skills to effectively manage a team and collaborate with stakeholders.
  • Ability to analyze data, identify trends, and solve complex CRM-related problems.
  • Ability to develop and implement effective CRM strategies aligned with business goals.
  • Ability to manage projects, timelines, and resources effectively.
  • Understanding of business processes and the ability to align CRM strategies with business objectives.

Benefits:

  • Opportunity to work with a leading organization.
  • Collaborative and dynamic work environment.
  • Professional development and growth opportunities.

What We Offer:

  • A competitive salary package.
  • A comprehensive benefits program.
  • The opportunity to work with a talented team of professionals.

  • Customer Experience Manager

    7 days ago

    Bellary, Karnataka, India beBeeMarketing Full time US$ 12,94,500 - US$ 16,43,180

    Key Role in Customer Experience ManagementWe are seeking a highly skilled professional to manage the entire customer experience, drive customer growth success and marketing strategies.Responsibilities:Managing the entire customer experience, upselling/cross-selling, and maintaining the hygiene of net promoter score.Analyse data and insights to drive customer...

  • Customer Experience Manager

    4 days ago

    Bellary, Karnataka, India beBeeCustomerRelations Full time ₹ 8,00,000 - ₹ 15,00,000

    We are seeking a highly skilled professional to fill the role of Customer Relations Specialist.Key Responsibilities:Initial Point of Contact: Serve as the primary point of contact for customer inquiries via phone or email, providing prompt and effective support.Customer Relationship Management: Foster strong, positive relationships with clients by ensuring...

  • Customer Experience Advocate

    5 days ago

    Bellary, Karnataka, India beBeeCustomerService Full time ₹ 10,00,000 - ₹ 15,00,000

    Customer Service SpecialistWe are seeking a highly skilled and experienced Customer Service Specialist to join our team.Key Responsibilities:Provide exceptional customer service via phone, email, and in-person interactionsResolve customer complaints and concerns in a professional and timely mannerMaintain accurate records of customer interactions and...

  • Customer Experience Specialist

    5 days ago

    Bellary, Karnataka, India beBeeCustomerExperience Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Customer Relationship ExecutiveAbout the Role:As a key member of our team, you will be responsible for delivering exceptional customer experiences. This includes handling customer queries and issues through various channels, converting leads into sales orders, and promoting our products on marketplaces such as Amazon and Nykaa.Key...

  • Customer Experience Liaison

    5 days ago

    Bellary, Karnataka, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: Customer Experience Liaison We are seeking a highly skilled and experienced Customer Experience Liaison to join our team.Key Responsibilities:Providing exceptional customer service and support through various communication channelsResolving customer complaints in a timely and professional mannerCollaborating with internal teams to ensure seamless...

  • Customer Experience Specialist

    22 hours ago

    Bellary, Karnataka, India beBeeCustomerService Full time ₹ 26,000 - ₹ 36,000

    Customer Service RepresentativeThis is a full-time role for a customer-facing representative. As a customer service representative, you will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience.Your day-to-day tasks will include addressing customer inquiries and concerns,...

  • Customer Experience Specialist

    7 days ago

    Bellary, Karnataka, India beBeeCustomer Full time ₹ 7,50,000 - ₹ 12,00,000

    Job Title: Customer Experience SpecialistWe are seeking a highly motivated and customer-focused professional to deliver exceptional support and ensure a positive customer experience.Key Responsibilities:Serve as the primary contact for clients via phone, email, and chat.Respond promptly to inquiries and provide accurate information about products and...

  • Director of Customer Experience

    16 hours ago

    Bellary, Karnataka, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 18,20,000

    Job Opportunity: Delivering Customer SuccessWe are seeking an exceptional professional to oversee the post-sales customer journey. This pivotal role requires coordinating across teams to ensure seamless order execution, providing timely updates, and championing customer satisfaction.Key responsibilities include:Acting as the primary point of contact for...

  • Customer Experience Specialist

    3 days ago

    Bellary, Karnataka, India beBeeAmbassadorship Full time ₹ 9,00,000 - ₹ 12,00,000

    Guest Relations AmbassadorWe are seeking an accomplished Guest Relations Ambassador to provide exceptional customer experiences and foster a culture of hospitality.Main Responsibilities:Engage with guests in a professional and courteous manner, responding to their queries and resolving any issues they may have.Collect and analyze feedback from guests to...

  • Customer Experience Innovator

    22 hours ago

    Bellary, Karnataka, India beBeeExpert Full time ₹ 30,00,000 - ₹ 40,00,000

    Job Title: Salesforce Marketing Cloud ExpertDescriptionThis is an exciting opportunity to leverage your technical expertise in Salesforce Marketing Cloud and drive innovative customer experiences. As a key member of our team, you will have the chance to collaborate with cross-functional teams, develop cutting-edge solutions, and contribute to the success of...