Customer Experience Manager

7 days ago

Bellary, Karnataka, India beBeeMarketing Full time US$ 12,94,500 - US$ 16,43,180
Key Role in Customer Experience Management

We are seeking a highly skilled professional to manage the entire customer experience, drive customer growth success and marketing strategies.

Responsibilities:

  • Managing the entire customer experience, upselling/cross-selling, and maintaining the hygiene of net promoter score.
  • Analyse data and insights to drive customer growth success and marketing Strategies.
  • Play a key role with respect to goal setting and strategy for all the accounts and tracking the success of our solutions provided to the customer.
  • Act as an AI marketing solutions expert in order to identify, create, and implement marketing solutions to achieve measurable business results for our partners.
  • Design metrics and measures for determining the ROI on our products and become an evangelist for all our products by educating clients on product solutions and best practices.
  • Effectively address customer satisfaction and manage a diverse set of issues until resolved. This will include coordinating internal resources that interact with each customer.
  • Understand and assess customer requirements, level of adoption of the service and assess the risk in renewing the current contract.
  • Build thorough understanding of client's brand, business, customers and competitive landscape and provide strategic guidance in building requisite digital marketing initiatives.
  • Develop industry best practices, media strategies and benchmarking initiatives for various business use cases. Conduct knowledge sharing sessions with team members whenever needed, develop analytical frameworks and research protocols.
  • Generating reports and presenting performance snapshots to internal stakeholders

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