
Senior Customer Support Specialist
11 hours ago
About the Role
We're looking for a skilled and dedicated individual to join our team as a Senior Customer Support Specialist. As a Senior Customer Support Specialist, you will be responsible for managing customer inquiries across various channels, including phone, email, live chat, and social media.
Key Responsibilities:
- Customer Engagement
- Troubleshooting and Resolution
- Record Keeping and Documentation
- Collaboration with Team Members
Requirements:
- A minimum of 2-6 years of experience in customer support or a related field (B2B SaaS experience preferred)
- Strong communication skills and a customer-first mindset
- Proficiency in support platforms and CRM tools
- Ability to work in an international shift environment
Benefits:
- Opportunity to work with a dynamic team
- Growth opportunities in a rapidly expanding industry
- Chance to develop expertise in a cutting-edge platform
About Us:
- We empower businesses to grow their revenues via WhatsApp
- We drive 25–80% of revenues for leading brands
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