Sales Conversation Expert

3 days ago


Kozhikode, Kerala, India beBeeQuality Full time ₹ 8,00,000 - ₹ 12,00,000

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Job Description

We are seeking a skilled Call Quality Analyst to ensure the effectiveness and quality of customer interactions conducted by our sales executives.

  • Main Responsibilities:
  • Listening to and evaluating recorded sales calls against defined quality standards.
  • Identifying strengths and gaps in sales conversations, focusing on customer experience, compliance, and effectiveness.
  • Preparing detailed feedback reports and sharing insights with the Training & Development team.
  • Collaborating with trainers to design solutions for skill gaps and recommend process improvements.
  • Monitoring the impact of feedback implementation and updating evaluation criteria as needed.
  • Providing actionable insights to improve sales effectiveness, customer satisfaction, and team performance.

Requirements:

  • 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
  • Strong listening, analytical, and reporting skills.
  • Ability to provide constructive feedback and suggest practical solutions.
  • Excellent communication and interpersonal skills.
  • Hunger to learn, adapt, and contribute to continuous improvement.


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