
Sales Conversation Expert
3 days ago
At 30 Sundays, we specialize in creating unforgettable vacations for couples. Our team of experienced professionals is dedicated to revolutionizing the couple vacation experience.
Job DescriptionWe are seeking a skilled Call Quality Analyst to ensure the effectiveness and quality of customer interactions conducted by our sales executives.
- Main Responsibilities:
- Listening to and evaluating recorded sales calls against defined quality standards.
- Identifying strengths and gaps in sales conversations, focusing on customer experience, compliance, and effectiveness.
- Preparing detailed feedback reports and sharing insights with the Training & Development team.
- Collaborating with trainers to design solutions for skill gaps and recommend process improvements.
- Monitoring the impact of feedback implementation and updating evaluation criteria as needed.
- Providing actionable insights to improve sales effectiveness, customer satisfaction, and team performance.
Requirements:
- 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
- Strong listening, analytical, and reporting skills.
- Ability to provide constructive feedback and suggest practical solutions.
- Excellent communication and interpersonal skills.
- Hunger to learn, adapt, and contribute to continuous improvement.
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