
Enterprise Customer Success Owner
1 day ago
Drive customer success by proactively engaging with top accounts like HP and Versa. Our team builds an AI-native system of intelligence for enterprise sales teams.
You will own delivery, collaborate directly with founders, product, and engineering to:
- Drive outcomes through engagement
- Build reusable playbooks that drive business growth
- Influence product development through real customer insights
Our innovative approach sets us apart. We're building from the ground up, not slapping AI on top. Our customers love us, and we see expansion happening.
As a key member of our team, you'll:
- Run onboarding and ongoing success for top accounts
- Solve problems quickly and proactively
- Track health, adoption, renewals, and upsell signals
- Partner with Sales/Marketing for expansion plays
- Build CS processes, content, and playbooks from scratch
To succeed in this environment, you should be:
- A seasoned professional with experience in CS or client delivery
- Calm under pressure, with no qualms about startup ambiguity
- Proactive, scrappy, and hands-on, thinking like an owner
- Passionate about shaping the future of work
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