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Customer Service Relations Manager
2 weeks ago
Job Overview:
We are seeking a highly skilled relations professional to join our team. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to multitask in a fast-paced environment.
Main Responsibilities:
- Client Communication: Act as the primary point of contact for customer inquiries via phone, email, or other channels.
- Relationship Building: Foster strong relationships with clients by providing timely updates, resolving issues, and ensuring overall service satisfaction.
- Internal Coordination: Collaborate with operations, dispatch, and visibility teams to deliver smooth operations and resolve service-related concerns.
- Account Management: Provide support for account setup, documentation, and order processing, while managing escalations and maintaining proactive communication with customers.
- New Client Onboarding: Assist in onboarding new clients and provide guidance on services offered.
- Documentation and Record-Keeping: Document customer interactions and maintain accurate records in CRM systems.
- Feedback and Insights: Gather feedback from customers and share insights with management to enhance the customer experience.
Requirements and Qualifications:
- Education: Bachelor's degree (preferably in Business, Logistics, or a related field).
- Experience: 2-3 years of experience in customer service, client relations, or logistics support.
- Skills: Strong communication skills (verbal and written) in English, problem-solving ability, knowledge of North American Trucking operations, and proficiency in MS Office and CRM tools.
