Dispute Resolution Specialist

3 days ago


Erode, Tamil Nadu, India beBeeDispute Full time ₹ 9,00,000 - ₹ 12,00,000

We are seeking experienced professionals to manage and resolve customer disputes and fraud cases, with a focus on Mastercard chargeback processes.

Job Description
  • Investigate Disputes: Analyze transaction data and supporting documentation to determine case validity and liability.
  • Resolve Disputes: Prepare and submit dispute case files, representments, and supporting evidence to Mastercard within required timeframes.
  • Communicate Effectively: Work with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.

Required Skills and Qualifications

  • A minimum of 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience required; Visa knowledge a plus).
  • Mastercard Chargeback Rules Expertise: In-depth knowledge of Mastercard chargeback rules is essential.
  • Analytical Skills: Strong analytical, problem-solving, and decision-making skills are necessary for success in this role.
  • Case Management: Ability to manage multiple cases simultaneously with strong attention to detail.
  • Communication Skills: Excellent written and verbal communication skills are required.

Benefits

  • Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
  • Support continuous process improvement and adherence to regulatory and card-network compliance requirements.


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