Complaint Resolution Specialist

14 hours ago


Erode, Tamil Nadu, India beBeeGrievance Full time ₹ 10,00,000 - ₹ 18,00,000

Job Role Overview

The primary objective of this role is to manage end-to-end grievance redressal across various channels. This includes leading dispute resolution for credit bureaus and acting as a point of contact for fraud complaints involving the organization.

Main Responsibilities:

  • Customer Grievances: Operate a daily grievance desk on email/phone and other communication channels, acknowledge within set timeframes, sort and prioritize based on severity and urgency, and drive first-time resolution with product, operations, collections, risk, and partner teams.
  • Credit-Bureau Disputes & Escalations: Handle all bureau dispute issues by communicating with customers and collaborating with internal teams to resolve reported complaints.
  • Regulatory Compliance: Ensure complete records for internal audit, statutory audit, and regulatory inspections (complaint logs, timeframes, decisions, communications, evidence).
  • Fraud Detection & Reporting: Regularly report phishing/impersonation/loan-app clones/UPI frauds using the organization's name to law enforcement authorities.

Required Experience & Skills:

  • 5-9 years in grievance management, customer advocacy & credit-bureau operations in financial institutions.
  • Strong working knowledge of regulatory frameworks, complaint documentation, and stakeholder management.
  • Excellent interpersonal and communication skills, both oral and written.


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