Senior Client Solutions Specialist

1 day ago

Erode, Tamil Nadu, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 22,00,000

Job Title: Customer Service Representative

  • Key Responsibilities:
  • Provide exceptional support to clients via phone, email, and chat.
  • Respond promptly to inquiries and provide accurate information about products, services, and policies.
  • Resolve customer complaints efficiently while ensuring a positive customer experience.
  • Maintain detailed records of client interactions, transactions, and feedback.
  • E scalate complex issues to the appropriate department while ensuring timely resolution.

Qualifications:

  • Bachelor's degree or equivalent experience preferred.
  • 1–3 years of experience in customer service (experience with US clients preferred).
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems, ticketing tools, and productivity software.

The ideal candidate will be highly motivated, customer-focused, and able to work effectively in a fast-paced environment. They should possess excellent communication and problem-solving skills, as well as the ability to manage multiple tasks and prioritize responsibilities.

As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences. Your strong communication skills, attention to detail, and problem-solving abilities will enable you to effectively resolve customer complaints and ensure timely resolution.

We are seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional customer service. If you have a strong desire to make a difference in people's lives and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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