Senior Client Solutions Advisor

23 hours ago

Erode, Tamil Nadu, India beBeeCustomerCentric Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Key Customer Solutions Professional

We seek a skilled professional to bridge the gap between our customers' needs and product development teams.

This role is crucial in ensuring solutions deliver maximum value to clients, particularly in the government sector, while aligning with product vision and strategic priorities.

Core Responsibilities:

  • Lead customer workshops to capture needs, constraints, operational context, and success criteria.
  • Gather and document customer requirements, translating them into clear, actionable product and technical specifications.
  • Showcase product capabilities and guide customers through relevant use cases to maximize adoption and value realization, plan and lead customer training activities.

Solution Design & Proposal Support:

  • Support proposal development in collaboration with sales and pre-sales, tailoring solutions to government client needs and priorities.
  • Translate customer insights into actionable product requirements that inform development planning and roadmap decisions.
  • Actively participate in Agile ceremonies such as sprint planning, backlog grooming, and refinement sessions, ensuring customer needs are accurately represented and prioritized.
  • Contribute to project delivery planning, working with cross-functional teams to define scope, delivery milestones, resource needs, and risk mitigation strategies.

Issue Management & Continuous Improvement:

  • Review and assess Change Requests (CRs) for feasibility, impact, and alignment with the product roadmap.
  • Help prioritize customer requests in partnership with Product Management and R&D, balancing customer value with delivery capacity.
  • Support the development team with issue root cause analysis to ensure timely resolution and maintain product quality.

Product Expertise & Cross-Team Collaboration:

  • Maintain deep product knowledge, staying current with capabilities, roadmap developments, and technical architecture.
  • Collaborate across teams — acting as the voice of the customer within Product, Engineering, and Delivery organizations.

Essential Qualifications:

  • Strong familiarity with Telecom / Telephony / Cellular / Analytics Domain and IP network technologies, with deep expertise.
  • Hands-on experience in SIGINT collection systems within Intelligence, Security, or Cyber domains is a strong advantage.
  • Proven experience in customer-facing solution roles such as Product Manager, Solution Consultant, or Pre-Sales Engineer.
  • Ability to translate technical concepts into business value and vice versa.
  • Experience working with Agile teams, participating in sprint planning, and backlog grooming — advantage.
  • Bachelor's degree in computer science, Engineering, or a related field.
  • Excellent English skills.

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