
Debt Resolution Professional
3 days ago
We are seeking a highly skilled Recovery Specialist to join our team. As a key member of our operations, you will be responsible for driving the collection process across multiple sources.
Core Responsibilities:
• Correspond with clients to negotiate payment schedules that suit their current financial situation while still satisfying debts.
• Maintain accurate records of customer accounts, monitoring non-payments, delayed payments, and other irregularities.
• Provide excellent customer service, processing refunds, account adjustments, resolving client discrepancies, and addressing short payments.
• Ensure timely updates to customer files, recording contact details and noting any information provided about outstanding debts.
• Collaborate with the tracing team to identify defaulters and assets, suggesting remedial action where necessary.
• Analyze defaulting accounts, investigating reasons for non-payment while maintaining a positive relationship with customers.
• Work closely with sales and senior management to accelerate the collection process, including supporting court receivers and seeking legal assistance when required.
• Maintain compliance with regulatory requirements and company policies.
Qualifications: Graduate or higher education is preferred.
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