Motor Insurance Retention Leader

6 days ago


Gurgaon, Haryana, India CoverYou Full time
Job Overview

CoverYou is seeking an experienced professional to lead our policy renewal and customer retention efforts in the motor insurance sector. The ideal candidate should have a proven track record in team management, revenue retention strategies, and customer service excellence.

The successful candidate will be responsible for developing and executing customer retention plans, supervising a team of retention executives, and building strong relationships with policyholders.

The company provides a comprehensive benefits package and opportunities for career growth and development in a fast-paced environment.

Key Responsibilities:

  • Retention Strategy Development: Create and execute customer retention plans to maximize policy renewals and minimize churn.
  • Team Leadership & Management: Supervise and mentor a team of retention executives, ensuring they meet their targets and provide excellent customer service.
  • Customer Engagement & Relationship Management: Build strong relationships with policyholders, address concerns, and ensure a seamless renewal experience.
  • Revenue & Target Achievement: Drive renewal sales and customer retention metrics to meet business objectives.
  • Process Optimization: Improve retention workflows, develop customer engagement strategies, and enhance renewal conversion rates.
  • Customer Feedback & Issue Resolution: Handle escalations, analyze feedback, and implement proactive measures to improve customer satisfaction.
  • Market & Competitor Analysis: Monitor industry trends and competitor offerings to adjust retention strategies effectively.


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